Namma GuideCivic Guide

Services

Help with Bengaluru paperwork and online services

Pick the topic closest to your issue. We explain what to check, what documents may be needed, and how to follow up without making promises about government decisions.

Provider and payment clarity: NammaGuide charges only for services delivered by NammaGuide. Kustodian.Life separately collects payment for operational services delivered by Kustodian.Life. Custom scope and charges are confirmed before work begins.

Bengaluru Civic & Property

7

Topics we can explain

Government Online Services Guidance

13

Topics we can explain

Complaints & Escalation

3

Topics we can explain

Official references

Official portals to verify

Use these official sources to confirm current rules, documents, fees, and status before applying.

Last reviewed: August 13, 2026

Income Tax e-Filing Portal

Income Tax Department, Government of India

Official portal for income-tax return filing, form selection, e-verification, refund status, notices, and current filing updates.

Protean PAN Services

Protean eGov Technologies

Authorised PAN service information for new PAN applications, corrections, reprints, and PAN-related help.

Employees' Provident Fund Organisation

Employees' Provident Fund Organisation, Government of India

Official EPFO website for member services, forms, circulars, claim guidance, and links to the Unified Member Portal.

NPS Trust

National Pension System Trust

Official NPS Trust information for subscribers, including exit, partial withdrawal, regulations, and investor guidance.

UIDAI Get Aadhaar

Unique Identification Authority of India

Official starting point for new Aadhaar enrolment, appointments, status, e-Aadhaar download, and Aadhaar PVC card orders.

BBMP e-Aasthi / eKhata Portal

Bengaluru municipal e-Aasthi service

Official citizen entry for e-Aasthi and eKhata property-record workflows; confirm the current GBA city-corporation jurisdiction before applying.

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Government Online Services Guidance

SIR Online Form Guidance

All website information and self-help resources are free. Charges apply only when you request dedicated human guidance and expert time for SIR form-filling assistance.

Before you apply

Explain your difficulty

Watch for

Sharing OTPs or full identity numbers with others, Using unofficial portals

Typical documents

Your own voter details, Documents requested by the official portal, Official acknowledgement after submission

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Kustodian operations

Bengaluru Civic & Property

eKhata Advisory

Understand the eKhata process, documents, portal steps, and follow-up paths before you apply.

Before you apply

Document readiness review

Watch for

Uploading unclear documents, Name mismatch across records

Typical documents

Sale deed, EC, Tax paid receipt, Previous khata

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Bengaluru Civic & Property

A Khata To eKhata Guidance

Clarify what conversion means, what records are usually checked, and how to prepare your file.

Before you apply

Record comparison

Watch for

Assuming old details are automatically correct, Skipping owner name consistency checks

Typical documents

A Khata copy, Sale deed, Tax receipt, EC

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Bengaluru Civic & Property

New Khata Guidance

Practical support for first-time khata understanding after purchase, inheritance, or property change.

Before you apply

Case mapping

Watch for

Incomplete chain of documents, Not checking property identifiers

Typical documents

Sale deed, EC, Possession proof, Tax details

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Bengaluru Civic & Property

Property Tax Advisory

Understand BBMP property tax payment, receipts, zone details, arrears, and common portal issues.

Before you apply

Identify property record

Watch for

Using wrong PID, Not saving receipts

Typical documents

PID number, Previous receipt, Property details, Owner ID proof

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Bengaluru Civic & Property

BESCOM Name Transfer Guidance

Prepare for BESCOM name transfer with document clarity, online process awareness, and tracking help.

Before you apply

Bill detail check

Watch for

Wrong consumer number, Missing ownership proof

Typical documents

Electricity bill, Sale deed, NOC when needed, Aadhaar

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Bengaluru Civic & Property

eKhata Name Correction

Understand correction workflows when owner name, spelling, or record details do not match.

Before you apply

Mismatch mapping

Watch for

Submitting weak proof, Not comparing all records

Typical documents

Existing khata, ID proof, Sale deed, Correction proof

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Complaints & Escalation

BBMP Complaint Guidance

Learn how to document BBMP issues, file complaints, track them, and escalate with clarity.

Before you apply

Issue framing

Watch for

Vague complaint text, No evidence

Typical documents

Issue photos, Location details, Complaint number, Previous messages

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Complaints & Escalation

LPG Complaint Escalation Awareness

Understand distributor complaint paths, escalation options, subsidy confusion, and KYC follow-up.

Before you apply

Issue categorization

Watch for

No written trail, Not saving complaint IDs

Typical documents

Consumer number, Distributor details, Payment proof, Complaint history

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Government Online Services Guidance

Government Portal Navigation Help

Assisted understanding of online forms, uploads, status pages, and digital application steps.

Before you apply

Portal orientation

Watch for

Wrong category selection, Blurry uploads

Typical documents

Aadhaar, PAN, Application reference number, if available, Supporting proof documents

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Government Online Services Guidance

Documentation Assistance

Organize documents before applying so applications are clearer, complete, and easier to track.

Before you apply

Document inventory

Watch for

Mixed file names, Expired proofs

Typical documents

Aadhaar, PAN, Sale deed, Encumbrance Certificate

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Government Online Services Guidance

PAN Card Guidance

PAN correction, linking understanding, name mismatch guidance, and document preparation.

Before you apply

Mismatch review

Watch for

Not matching Aadhaar spelling, Skipping proof upload

Typical documents

PAN, Aadhaar, Name proof, Date of birth proof

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Government Online Services Guidance

Voter ID Guidance

Voter ID correction, address update, enrollment awareness, and portal navigation guidance.

Before you apply

Service selection

Watch for

Wrong form, Incomplete address

Typical documents

EPIC number, Address proof, Age proof, Photo

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Government Online Services Guidance

Passport Application Guidance

Document checklist, appointment booking awareness, address proof clarity, and tracking help.

Before you apply

Application type mapping

Watch for

Wrong address history, Weak proof

Typical documents

Aadhaar, Address proof, Date of birth proof, Existing passport if any

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Government Online Services Guidance

Driving License & RC Guidance

DL renewal, RC transfer, address updates, and transport portal navigation awareness.

Before you apply

Service mapping

Watch for

Wrong RTO, Missing insurance or PUC

Typical documents

DL or RC, Insurance, PUC, Address proof

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Government Online Services Guidance

Birth & Death Certificate Guidance

Online application awareness, correction workflows, required documents, and download guidance.

Before you apply

Case type mapping

Watch for

Wrong date spelling, Insufficient correction proof

Typical documents

Hospital record, ID proof, Existing certificate, Correction proof

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Bengaluru Civic & Property

Water Bill / BWSSB Guidance

Name correction awareness, bill payment understanding, connection guidance, and escalation awareness.

Before you apply

Bill review

Watch for

Wrong consumer ID, No payment receipt

Typical documents

RR number, Water bill, Ownership proof, ID proof

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Government Online Services Guidance

Gas Connection Guidance

New connection process understanding, distributor complaints, subsidy confusion, and KYC updates.

Before you apply

Service type mapping

Watch for

Distributor mismatch, Incomplete KYC

Typical documents

Aadhaar, Address proof, Bank details if required, Consumer number

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Government Online Services Guidance

Income / Caste / Domicile Certificate Guidance

Seva Sindhu workflow understanding, document awareness, and common rejection reason education.

Before you apply

Eligibility route awareness

Watch for

Wrong certificate type, Missing supporting proof

Typical documents

Aadhaar, Address proof, Income proof, Community proof if applicable

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Government Online Services Guidance

Seva Sindhu / Karnataka Government Portal Guidance

Account creation help, service discovery, application understanding, and status tracking awareness.

Before you apply

Account setup awareness

Watch for

Selecting wrong service, Incomplete profile

Typical documents

Aadhaar, PAN, Application reference number, if available, Supporting proof documents

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Government Online Services Guidance

DigiLocker Guidance

Understand digital documents, account setup, document access, and where DigiLocker documents help.

Before you apply

Account setup

Watch for

Uploading instead of fetching issued document, Wrong issuer search

Typical documents

Aadhaar-linked mobile, Aadhaar, Document issuer details

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Complaints & Escalation

Grievance & Complaint Escalation Guidance

Learn complaint structure, email escalation, evidence tracking, grievance portals, and follow-up rhythm.

Before you apply

Issue timeline

Watch for

Emotional but unclear complaint, No chronology

Typical documents

Complaint ID, Photos or proof, Timeline notes, Department replies

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