Terms & Conditions

These Terms & Conditions govern your use of Namma Guide and any educational guidance, checklist preparation, portal-awareness support, document-readiness support, communication templates, or assisted civic support provided through this website, WhatsApp, phone, email, or any other channel.

1. Independent advisory platform

Namma Guide is an independent civic advisory and education platform operated as an unregistered individual startup / sole developer in India. We are not a government department, government-authorised service centre, legal firm, law office, chartered accountant, broker, real estate agent, or official representative of BBMP, BESCOM, BWSSB, UIDAI, Passport Seva, Seva Sindhu, DigiLocker, Income Tax Department, or any public authority.

2. Educational scope only

Our support is limited to practical education, process awareness, document checklist preparation, portal navigation guidance, status-understanding support, and communication structuring. We do not file official applications as a government authority, decide eligibility, influence officers, provide legal opinions, draft legal pleadings, certify documents, or represent you before any authority unless separately and lawfully agreed through an appropriate professional.

2A. Operations partnership

NammaGuide provides website information, initial guidance, intake, and coordination. Where you choose operational assistance, Kustodian.Life, an independent private service operated by KlosureQuest Technologies Private Limited, may separately accept and fulfil that work. Kustodian.Life is our operations partner, not a government authority or public-service portal.

NammaGuide and Kustodian.Life remain separate service providers. This partnership does not make either party the legal agent, payment collector, guarantor, or representative of the other. A booking or introduction does not mean that either provider has accepted your case. Before work begins, the responsible provider must confirm its own written scope, custom charges, deliverables, expected timeline, payment instructions, and applicable terms.

2B. SIR and voter-service content

SIR, voter-list, and election-portal content is provided only as educational SOP-style guidance. Namma Guide is not authorised by ECI, CEO Karnataka, BLO, ERO, DEO, or any election authority to collect voter data, process voter records, submit forms for the public, decide voter status, or represent voters. The public guide and chatbot do not pull personal voter data from government portals. Users remain responsible for entering and submitting their own information only on official portals or through official officers.

Access to the NammaGuide website, SIR articles, checklists, public information displayed on the site, and AI/self-help resources is free. NammaGuide charges only when a user voluntarily requests dedicated human professional guidance or expert time for online form-filling assistance. The human-support scope and charge must be confirmed before that session begins.

Human-guidance charges pay only for expert time, explanation, and guided support. They are not data-access charges, government fees, submission fees, approval fees, payments for influence, legal representation, or a guarantee of inclusion or any other outcome. Users must enter, review, and submit their own information through official portals or authorised election officers.

NammaGuide does not collect OTPs, submit voter forms on behalf of the public, decide voter status, access private voter records, or act as an election authority. Users must not share OTPs, full Aadhaar numbers, full EPIC numbers, unnecessary private documents, or another person's voter data unless they have lawful authority. Official or case-specific decisions remain with ECI, CEO, BLO, ERO, DEO, and authorised Voter Facilitation Centre channels.

2C. AI chatbot and experimental features

The Namma Guide AI Assistant (Chatbot) is an experimental educational tool powered by a third-party Large Language Model (LLM). While we attempt to train it on official processes, AI systems can hallucinate, provide outdated information, or misinterpret your question. You agree that the AI Chatbot's responses do not constitute official, legal, or guaranteed advice. You assume full responsibility for verifying any timeline, form requirement, or procedure suggested by the AI against official government portals before taking action.

3. No approval or timeline guarantee

Government approvals, rejections, document acceptance, portal uptime, fees, timelines, inspections, notices, and final decisions are controlled only by the relevant authority. We do not guarantee approval, faster processing, a particular outcome, error-free portal performance, or acceptance of any document.

4. User responsibility

You are responsible for checking official portals, verifying current rules, confirming fees directly with the authority, reviewing all information before submission, and ensuring that documents and statements provided by you are accurate, lawful, current, and owned or authorised by you. Do not share documents or personal data belonging to another person unless you have lawful authority to do so.

5. Payments and service charges

Service charges are custom and must be disclosed before paid work begins. NammaGuide collects payment only for services provided directly by NammaGuide and identified in a NammaGuide scope or invoice. Kustodian.Life collects payment directly for operational services provided by Kustodian.Life. NammaGuide does not collect Kustodian.Life's service charges, and Kustodian.Life does not collect NammaGuide's service charges.

Pay only the provider named on the written scope, invoice, or payment request, and retain the receipt. Private service charges are separate from government fees, legal fees charged by an independently engaged professional, bribes, facilitation payments, approval fees, or payments to a public servant. Official fees must be paid only through authorised government channels.

6. Refunds and cancellations

NammaGuide's Refund & Cancellation Policy applies only to amounts paid directly to NammaGuide for a NammaGuide service. If you pay Kustodian.Life, Kustodian.Life is responsible for the payment record, cancellation request, service complaint, and any refund under its separately disclosed terms. NammaGuide cannot approve, process, or promise a refund of money it did not receive.

7. Prohibited use

You must not use Namma Guide to submit false documents, impersonate another person, bypass official rules, seek illegal favours, offer or request bribes, upload malicious files, infringe third-party rights, harass anyone, or share unlawful, misleading, obscene, defamatory, private, or unauthorised information.

8. User data and DPDP duties

When sharing personal data or documents, you must provide accurate and authentic information, avoid impersonation, avoid suppressing material facts, avoid false or frivolous grievances, and avoid sharing data belonging to another person unless you have lawful authority. You agree that Namma Guide may process personal data as described in the Privacy Policy for the requested support, service records, payment handling, fraud prevention, legal compliance, and grievance handling.

9. Documents and originals

We do not require original documents in the first message. If document review is needed, send only copies or screenshots that are necessary for the specific issue. You remain responsible for masking highly sensitive data where possible and for keeping originals safe. We do not provide document custody, notarisation, certification, or authenticity guarantees.

10. Third-party portals and links

We may link to official and third-party portals for convenience. We do not control their content, security, uptime, fee displays, login systems, payment gateways, application status, or decisions. Always confirm important information directly on the relevant official portal.

11. Limitation of liability

To the maximum extent permitted by law, Namma Guide and its operator will not be liable for indirect, incidental, consequential, punitive, special, or loss-of-opportunity damages, including delays, rejections, lost documents, portal failures, official decisions, missed deadlines, or user-submitted errors. Our total liability for any paid service is limited to the amount paid by you for the specific disputed service, unless a higher liability cannot be excluded under applicable law.

12. Indemnity

You agree to protect and indemnify Namma Guide and its operator against claims, losses, penalties, costs, or expenses arising from false information, unauthorised document sharing, unlawful use of our services, violation of these Terms, or your dealings with any authority or third party.

13. Grievances and takedown requests

For service complaints, privacy requests, content correction, or takedown requests, contact us through the Contact page or WhatsApp link on this website. Include your name, contact details, issue summary, relevant transaction or conversation reference, and the relief requested. We aim to review genuine complaints within a reasonable time.

14. Changes to these terms

We may update these Terms when our services, law, or operating practices change. The updated version will be posted on this page with a revised date. Continued use of the website or services after updates means you accept the revised Terms.

15. Governing law

These Terms are governed by the laws of India. Subject to applicable consumer protection rights and mandatory legal forums, disputes will be subject to the courts and tribunals having jurisdiction in Bengaluru, Karnataka.